Terms of Service

By creating an account or using AI Lead Closer (the “Service”), you agree to these Terms of Service. If you are agreeing on behalf of a business, you represent that you are authorised to bind that business.

If you do not agree, do not use the Service.

The Service is a software platform that helps businesses respond to inbound enquiries. It receives messages sent to a phone number configured for your business, generates replies using AI and the business information you provide, records leads and conversations, and flags conversations for a human when appropriate.

We may change, add or remove functionality. We will not materially reduce core functionality without notice to active customers.

You must provide accurate information when creating an account and keep it current. You are responsible for keeping your credentials secure and for all activity under your account. Tell us promptly if you suspect unauthorised access.

You are the sender of the messages your account produces. You are responsible for:

• Obtaining appropriate consent before messaging anyone, and keeping records of it
• The accuracy of the business information you configure — including services, prices and policies, which the assistant relies on to answer
• Honouring opt-out requests
• Complying with applicable law, including the Telephone Consumer Protection Act, and with carrier and A2P 10DLC requirements
• Reviewing conversations and responding when a conversation is flagged for a person
• Your relationship with the people who contact you

The assistant answers from the information you configure. If that information is wrong or out of date, its answers will be too.

You may not use the Service to:

• Send unsolicited messages, or message people who have not consented or who have opted out
• Send unlawful, fraudulent, harassing, deceptive or misleading content
• Impersonate another person or business
• Send content prohibited by carriers, including messaging relating to illegal substances or unlawful lending
• Attempt to gain unauthorised access to the Service or another customer's data
• Interfere with or place unreasonable load on the Service
• Reverse engineer the Service, except where that restriction is unenforceable by law

Replies are generated automatically by an AI model. The Service is designed to answer only from the business information you configure and to decline when it does not know something, but AI output can still be wrong, incomplete or unsuitable.

You are responsible for reviewing conversations and for the messages sent from your account. Do not use the Service where an incorrect automated reply would create a safety, legal or medical risk.

We do not warrant that AI-generated replies will be accurate, appropriate for a given situation, or free of error.

As between you and us, lead and conversation data belongs to you. You grant us the rights needed to host and process it in order to provide the Service.

We process that data on your instructions, as described in our Privacy Policy. You are responsible for having a lawful basis to collect and process the personal information you put into the Service.

Messaging is subject to our SMS Messaging Terms, carrier requirements, and A2P 10DLC registration rules. Registration may be required before messages can be delivered, and carriers may filter or block messages outside our control.

We may suspend messaging for an account we reasonably believe is messaging without consent or in breach of these terms or carrier rules.

The Service depends on third parties, including a messaging provider, a database and hosting provider, and AI providers. Their availability and their own terms affect the Service, and we are not responsible for their acts or omissions.

The Service, including its software, design and documentation, is owned by AI Lead Closer and its licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active.

You keep all rights in the business information and lead data you put into the Service.

Where fees apply, they will be disclosed before you incur them. You are separately responsible for any charges from your own carrier.

We aim to keep the Service available but do not guarantee uninterrupted operation. It may be unavailable for maintenance, or because of a third-party provider or an event beyond our control. We do not currently offer a contractual uptime commitment.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

We do not warrant that the Service will meet your requirements, that messages will be delivered, or that AI-generated replies will be accurate or suitable. We make no representation about the number of leads, appointments, conversions or revenue you will obtain.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI LEAD CLOSER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATING TO THE SERVICE.

OUR TOTAL LIABILITY ARISING FROM OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify and hold harmless AI Lead Closer from claims, damages and costs (including reasonable legal fees) arising from your use of the Service, your content and messages, your breach of these terms, or your violation of law or the rights of a third party — including claims relating to messaging without appropriate consent.

You may stop using the Service and close your account at any time.

We may suspend or terminate an account that breaches these terms, creates legal or security risk, or is used for messaging that violates carrier rules. We will give notice where reasonably practicable.

On termination your right to use the Service ends. Data handling after termination is described in our Privacy Policy.

These terms are governed by the laws of the State of Florida, without regard to its conflict of law rules.

We may update these terms. The effective date at the top shows the most recent revision, and we will notify account holders of material changes. Continued use after changes take effect means you accept them.

Questions about these terms: support@ai-lead-closer.com